Frequently Asked Questions
+ How do I check my appointment schedule?
Begin by logging in to clients.mindbodyonline.com and search for Excellence In Fitness. You can then log in and see your schedule. This information can always be accessed from the Client Portal on our website. Alternatively, download the MindBody app to your smart device and log in to see your schedule. You can also view your Account Details such as Visit/Payment History, Remaining Visits and associated Expiration Date.
+ How do I change or cancel my appointment?
You may call the studio directly at 410-266-6688 and press 2 to speed up the process or text 410-705-2650.
*We kindly ask that you do not email or text any staff member directly for appointment changes.
+ Will I be charged for my appointment if I am sick?
Our 12-hour cancelation policy should allow you enough time to know whether you can make it to your scheduled appointment. If you cancel within 12 hours of your appt, you may be charged. However, we will consider your request on a case to case basis.
+ Do my personal training sessions expire?
Yes. Your package and pricing agreement is directly associated with the amount of sessions you purchase, weekly frequency, and your scheduled reserved times. We are dedicated to holding you accountable to reach your goals in a timely manner. We are also committed to hiring and maintaining the most qualified and sought-after staff in the area and we respect their schedules and time as well. If you are quickly approaching your expiration date, you may give your sessions to family members and friends, but they must be used before the expiration date on your agreement.
+ What is EIF’s Inclement Weather Policy?
Please visit our FaceBook page at www.facebook.com/excellenceinfitness for our most current status. You do not need to be a member of FaceBook to view this page.
+ Can I use the equipment at EIF when I don't have a scheduled appointment?
You may use only the cardio equipment for up to 30 minutes before or after your scheduled appointment.